Our Terms & Conditions of Trade -
Please read these Terms and Conditions carefully before accepting to engage with any business activity supplied by Consolidated Solutions Direct - also known as "CSD".
By accepting, you acknowledge that you have read and agree to the Terms and Conditions as laid out in this Document, (a deposit of any value is also known as an acceptance of a go-ahead to proceed of work requested as well as verbal where we stack the evidence to show the cause and effect) especially when no communication is made from the other party to provide to terminate any such agreements as all verbal communications with intent will stack up with documentation or witness statements from others that work was performed onsite mentioned.
General -
All communications regarding a Quote will be documented also verbal. Where a verbal agreement has been made in person or over the phone, we also take in consideration as a way to retain and hold days or hours for the work.
Quotes -
Quotes are valid for 30 days from date of issue unless fast-tracked via a verbal agreement. Any Quote accepted outside this time may need alterations to account for current market rate of materials, and any potential changes in site conditions, also taking in considerations, inflation, travel to collect, shipping by other providers, stock shortages, back-orders etc that may attract additional charges. *If not provided a quote it defaults to an estimate that may vary up or down as it progresses.
While all care is taken to ensure accuracy of pricing, there may be unforeseen or unexpected conditions or occurrences which alter the scope of works not explained by your full disclosure of work to be conducted, and consequently the pricing may change. Any changes to a scope will require a revised Quote and may alter the job delivery date, as per the Changes to Scope section.
Quotes for jobs which consist of more than 3 separate items constitute ‘Project Pricing’. Project Pricing is generated to save you money by combining multiple elements to save on onsite labour costs. Selection of individual items or subsets of items taken from Project Pricing may require a new Quote in order to account for the entire labour time onsite.
Repair, maintenance and handyman jobs have a minimum call-out fee as we are a business and not a side hobby etc and we do like everyone have running cost from our central warehouse that holds stock as well as vehicles and insurances etc; any material costs required for the job are in addition to this. This fee generally includes the first hour of labour unless we waive it as FREE or have a current offer or deal going for that time, with subsequent hours of labour charged out at the current hourly rate. Any do-and-charge jobs which fall below an hour of labour will be billed at the minimum call-out unless a pre-existing arrangement or agreement otherwise exists in writing, but generally we quote as per a small project job to perform.
Payment Terms -
Payment terms for individual Clients who do not represent any group, party, organisation or company required by law to have an ABN:a: A deposit of 50% must be paid upon acceptance of any Quotation over $1000. No works will be scheduled or booked until this deposit has been received, unless agreed to in writing also noting verbal agreements stand especially being engaged to work onsite with a promise with any form of communication by the other party and agrees to fully compensate us and pay for work performed and can be shown by us with a trail of supplied evidenced backed chronologically in order including witness statements. We also reserve the right to add a loading to collate such data and admin work around it and other additional fees including legal if this needs to be provided.b: The balance must be paid 7 days from completion of work.
Payment terms for any Client required by law to have an ABN, including sole traders, organisations, companies, or individuals representing such a party:a: A deposit of 50% must be paid upon acceptance of any Quotation over $2000 inc. GST. No works will be scheduled or booked until this deposit has been received, unless other agreed to. Point (a) above still stands part of the terms.b: The balance must be paid 7 days from completion of works, unless other discussed options or unforeseen circumstances.
Debt Collection -
If reasonable attempts to contact you regarding an outstanding invoice fail, we may refer the matter to a debt collection agency or lawyer. Any fees accumulated in the recovery of this debt and may include ongoing interest fees will be payable by the you / debtor direct with further action taken.
Changes to Scope -
Unforeseen circumstances or site conditions may alter the nature of works being carried out under an accepted Quotation. This constitutes a change to the Scope of Works, and will require a new Quote to be supplied to you and approved before works can continue any further.Where there is a change to the Scope of Works, a new timeframe may need to be negotiated. If the existing deadline is non-negotiable, you will need to flag this when the new Quote is supplied so that we discuss options and work towards a couple of solutions, but if you show poor communication and not make us aware we will bill time as we see this fits from initial comms. *** Please Note- If you have misled us or falsely advised us of non-factual information or not acting as a commercial business & / or trading on your own and leaving us to work onsite without any supervision you also take full responsibility of your managed site as well as any injury or loss, state of work and also plant, stock, tools and machinery left on your site that you will cover including owner builders with insurance coverage or other policy within home and contents or if your acting as registered business with all your insurances covering yourself and anyone invited to work on your site for loss and injury. This also serves if we need to return to site to collect our belongings such as tools and not allowed access, we will also be billing for the loss of tools etc.
Warranty -
Works carried out under the Quote are warranted for a period of 1 year. Within the warranty period CSD will repair, at no charge, any works that prove defective due to workmanship or materials supplied by CSD under normal use (if material / parts etc supplied by you then we only provide warranty for our labour component workmanship excluding whats been provided to us), subject to proper maintenance can also potentially impact the total or part of the works claimed.
If investigation indicates that damage is the result of improper use, someone unknown has worked on the claim and not letting us know, building movement or structural faults, or any other issue not caused by faulty workmanship or materials, repair costs will be incurred at the current going rate. *** Additional trading notes from us - A common question regarding pricing from anyone including other areas of trades, hourly rate vs per job / flat fee on what's required. Hourly rate usually has either a callout, minimum time block onsite then charged at either increments (time billed) per half hour or one-hour blocks at a time, as a brief short explanation plus materials / parts. As for a per job task or flat fee on service will be an estimated time block issued plus materials / parts. And just an FYI we don't bill IF WE STOP for a short lunch / coffee. Yes, we also need to survive but don't see a need to time bill for this essential service for our well being. Please understand when you feel the need to price shop and keep on pushing for an even better deal that any prices offered generally does not mean its all a markup, no not at all (just to mention only the first basic five listed reasons many dont think about) as its also factoring consumables and sundries, wear and tear on tools and equipment, some cases travel and maintenance wear and tear on trucks, utes or trailers, insurance and public liability, warranty on labour. Thank you so much for understanding that in the current economic climate the massive shortages of skilled trades, general living inflation at the highest peak etc etc. Now we all have a clearer understanding how we ALL get impacted to survive and be around running a business with sustainability, and for us blessed since 2004 and still going, as for others may close down 3 years later or change names every 5 years and with others you may not even be lucky enough to get a chance to claim on a warranty as they may not exist anymore. So in saying this its not compulsory to choose us, but whoever you do choose please choose wisely and be kind to each other.
General -
All communications regarding a Quote will be documented also verbal. Where a verbal agreement has been made in person or over the phone, we also take in consideration as a way to retain and hold days or hours for the work.
Quotes -
Quotes are valid for 30 days from date of issue unless fast-tracked via a verbal agreement. Any Quote accepted outside this time may need alterations to account for current market rate of materials, and any potential changes in site conditions, also taking in considerations, inflation, travel to collect, shipping by other providers, stock shortages, back-orders etc that may attract additional charges. *If not provided a quote it defaults to an estimate that may vary up or down as it progresses.
While all care is taken to ensure accuracy of pricing, there may be unforeseen or unexpected conditions or occurrences which alter the scope of works not explained by your full disclosure of work to be conducted, and consequently the pricing may change. Any changes to a scope will require a revised Quote and may alter the job delivery date, as per the Changes to Scope section.
Quotes for jobs which consist of more than 3 separate items constitute ‘Project Pricing’. Project Pricing is generated to save you money by combining multiple elements to save on onsite labour costs. Selection of individual items or subsets of items taken from Project Pricing may require a new Quote in order to account for the entire labour time onsite.
Repair, maintenance and handyman jobs have a minimum call-out fee as we are a business and not a side hobby etc and we do like everyone have running cost from our central warehouse that holds stock as well as vehicles and insurances etc; any material costs required for the job are in addition to this. This fee generally includes the first hour of labour unless we waive it as FREE or have a current offer or deal going for that time, with subsequent hours of labour charged out at the current hourly rate. Any do-and-charge jobs which fall below an hour of labour will be billed at the minimum call-out unless a pre-existing arrangement or agreement otherwise exists in writing, but generally we quote as per a small project job to perform.
Payment Terms -
Payment terms for individual Clients who do not represent any group, party, organisation or company required by law to have an ABN:a: A deposit of 50% must be paid upon acceptance of any Quotation over $1000. No works will be scheduled or booked until this deposit has been received, unless agreed to in writing also noting verbal agreements stand especially being engaged to work onsite with a promise with any form of communication by the other party and agrees to fully compensate us and pay for work performed and can be shown by us with a trail of supplied evidenced backed chronologically in order including witness statements. We also reserve the right to add a loading to collate such data and admin work around it and other additional fees including legal if this needs to be provided.b: The balance must be paid 7 days from completion of work.
Payment terms for any Client required by law to have an ABN, including sole traders, organisations, companies, or individuals representing such a party:a: A deposit of 50% must be paid upon acceptance of any Quotation over $2000 inc. GST. No works will be scheduled or booked until this deposit has been received, unless other agreed to. Point (a) above still stands part of the terms.b: The balance must be paid 7 days from completion of works, unless other discussed options or unforeseen circumstances.
Debt Collection -
If reasonable attempts to contact you regarding an outstanding invoice fail, we may refer the matter to a debt collection agency or lawyer. Any fees accumulated in the recovery of this debt and may include ongoing interest fees will be payable by the you / debtor direct with further action taken.
Changes to Scope -
Unforeseen circumstances or site conditions may alter the nature of works being carried out under an accepted Quotation. This constitutes a change to the Scope of Works, and will require a new Quote to be supplied to you and approved before works can continue any further.Where there is a change to the Scope of Works, a new timeframe may need to be negotiated. If the existing deadline is non-negotiable, you will need to flag this when the new Quote is supplied so that we discuss options and work towards a couple of solutions, but if you show poor communication and not make us aware we will bill time as we see this fits from initial comms. *** Please Note- If you have misled us or falsely advised us of non-factual information or not acting as a commercial business & / or trading on your own and leaving us to work onsite without any supervision you also take full responsibility of your managed site as well as any injury or loss, state of work and also plant, stock, tools and machinery left on your site that you will cover including owner builders with insurance coverage or other policy within home and contents or if your acting as registered business with all your insurances covering yourself and anyone invited to work on your site for loss and injury. This also serves if we need to return to site to collect our belongings such as tools and not allowed access, we will also be billing for the loss of tools etc.
Warranty -
Works carried out under the Quote are warranted for a period of 1 year. Within the warranty period CSD will repair, at no charge, any works that prove defective due to workmanship or materials supplied by CSD under normal use (if material / parts etc supplied by you then we only provide warranty for our labour component workmanship excluding whats been provided to us), subject to proper maintenance can also potentially impact the total or part of the works claimed.
If investigation indicates that damage is the result of improper use, someone unknown has worked on the claim and not letting us know, building movement or structural faults, or any other issue not caused by faulty workmanship or materials, repair costs will be incurred at the current going rate. *** Additional trading notes from us - A common question regarding pricing from anyone including other areas of trades, hourly rate vs per job / flat fee on what's required. Hourly rate usually has either a callout, minimum time block onsite then charged at either increments (time billed) per half hour or one-hour blocks at a time, as a brief short explanation plus materials / parts. As for a per job task or flat fee on service will be an estimated time block issued plus materials / parts. And just an FYI we don't bill IF WE STOP for a short lunch / coffee. Yes, we also need to survive but don't see a need to time bill for this essential service for our well being. Please understand when you feel the need to price shop and keep on pushing for an even better deal that any prices offered generally does not mean its all a markup, no not at all (just to mention only the first basic five listed reasons many dont think about) as its also factoring consumables and sundries, wear and tear on tools and equipment, some cases travel and maintenance wear and tear on trucks, utes or trailers, insurance and public liability, warranty on labour. Thank you so much for understanding that in the current economic climate the massive shortages of skilled trades, general living inflation at the highest peak etc etc. Now we all have a clearer understanding how we ALL get impacted to survive and be around running a business with sustainability, and for us blessed since 2004 and still going, as for others may close down 3 years later or change names every 5 years and with others you may not even be lucky enough to get a chance to claim on a warranty as they may not exist anymore. So in saying this its not compulsory to choose us, but whoever you do choose please choose wisely and be kind to each other.